FAQ

For eligible shipping orders, you can generate and print the shipping label through the Vendor Dashboard using D-Shopp's integrated shipping system.

Not necessarily. DPdrop handles eligible local deliveries, while supported shipping carriers handle nationwide shipments.

Eligible customers within the supported delivery radius can select Same-Day Delivery. After the order is prepared, a DPdrop driver is assigned to collect and deliver the package.

Same-Day Delivery through DPdrop.

Standard Delivery.

You will receive an order notification through the Vendor App, allowing you to review and process the order.

Yes. D-Shopp supports digital product listings. Eligible digital purchases can be delivered through the platform's download functionality.

Products with zero available inventory should automatically appear as out of stock and become unavailable for purchase until inventory is replenished.

Yes. You can update product prices, descriptions, images, variants, and inventory through your Vendor Dashboard

Yes. You can create product variations with different sizes, colors, prices, and stock quantities.

Yes. You can list products across multiple supported categories, provided they comply with D-Shopp's marketplace policies.

D-Shopp provides multiple product listing methods:

Yes. You can manage your store name, logo, business description, operating hours, and other permitted information through your Vendor Dashboard.

Multi-location management is available through the Franchise plan, subject to account approval and plan requirements.

Yes. You can operate an online store through D-Shopp as long as you meet our seller requirements and can fulfill customer orders.

You may need a valid government-issued ID, business information, contact details, and payment information. Additional documentation may be required depending on your business type

Download the D-SHOPP Vendor App or visit our website, create a vendor account, complete the required verification, select your subscription plan, and start adding products.

Please don't hesitate to ask for an address change before your order has been shipped. Once an order is shipped, changes may not be possible. Contact our customer support team for urgent changes ASAP!

You can request an address change before your order has been shipped

Once an order is shipped, changes may not be possible

Contact our CUSTOMER SUPPORT TEAM for urgent changes ASAP!

Standard Shipping – Estimated delivery within [X] business days.

Express Shipping – Faster delivery within [X] business days.

✅ Once your order is shipped, we will send you a tracking number via email or SMS, which you can use to monitor your shipment.

You can return eligible items within 7 days, as long as they are unused and in original packaging. Some items may be non-returnable.

Taxes are calculated based on your shipping address and applicable local tax regulations. The total amount will be displayed at checkout.

If you experience any issues, please contact our customer support team with your order details for a quick resolution.

Credit & Debit Cards, We accept Visa, MasterCard, American Express, and Discover. Digital Wallets, Pay quickly with PayPal, Apple Pay, Google Pay, and other supported wallets. Bank Transfers are available for select locations and high-value purchases. Buy Now, Pay Later Choose installment payment options with providers like Klarna, Afterpay, or Affirm (availability may vary by region).Cryptocurrency – Some orders may be eligible for payments in Bitcoin, Ethereum, and other cryptocurrencies.Cash on Delivery (COD) – Available in select locations for added convenience. All payments are securely processed using industry-standard encryption, ensuring your transactions are safe and protected. For more details, visit our [Payment Policy Page] or contact our support team!