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D-shopp Vendor Policy & Conditions

D-SHOPP Vendor Policy & Conditions
Applies to: All registered vendors on the D-SHOPP Vendor Mobile App
1. Account Registration & Access
Vendors must provide accurate business and identity information during registration.
Only the registered business owner or authorized personnel can access and manage the vendor account.
D-SHOPP reserves the right to verify information and decline or suspend accounts with incomplete or false data.
2. Product Listings
Vendors must upload accurate, clear descriptions and images for all products.
Listings must not include:
Counterfeit, illegal, or restricted items.
Inaccurate pricing or misleading information.
Product content must comply with local laws and D-SHOPP guidelines.
3. Media Content
Vendors can upload promotional images and 45-second videos for campaigns.
All media must be appropriate and free from copyrighted material (unless permission is granted).
D-SHOPP reserves the right to remove any content deemed offensive, misleading, or inappropriate.
4. Pricing, Coupons, and Promotions
Vendors can set prices, discounts, and coupons per product or category.
Coupons must clearly state value, conditions, and expiration.
All promotional pricing must be honored until the listed end date.
5. Shipping & Delivery
Vendors are responsible for timely order fulfillment.
If using DPdrop (Same-Day Delivery), vendors must prepare items within the timeframe agreed.
Estimated delivery times must be accurate to avoid penalties or disputes.
6. Stand-By Order & Packaging Policy
To maintain a reliable and efficient delivery process, D-SHOPP enforces a strict Stand-By Order & Packaging Policy across all vendors:
Order Readiness
All orders marked as Ready for Pickup or Stand-By must be fully packaged and prepared before the assigned DPdrop driver arrives.
Orders must be sealed, labeled, and ready for immediate handoff at least 5 minutes prior to the pickup time.
Packaging Requirements
All items must be packaged properly, meeting safety, hygiene, and presentation standards.
DPdrop drivers are not authorized to wait for vendors to finish packaging.
Any delay caused by unprepared orders will be recorded as a vendor fault.
Strict Enforcement
Repeated violations of this policy will result in warnings, penalties, temporary suspension, or permanent removal from the D-SHOPP vendor network.
Timeliness and readiness are crucial to ensure smooth delivery operations and customer satisfaction.
7. Location & Inventory Accuracy
Product availability should reflect real-time inventory.
Vendors must update location and stock information to enable accurate geo-targeted listings and delivery estimates.
8. Payments & Payouts 
All transactions are processed through D-SHOPP’s secure payment gateway.
Payouts will be made weekly or bi-weekly, depending on sales volume and compliance status.
Fees and commissions are transparently deducted based on the vendor agreement.
9. Customer Communication
Vendors must respond to customer queries within 24 hours.
Disrespectful or abusive behavior toward buyers is strictly prohibited.
Disputes should be handled professionally through the D-SHOPP resolution system.
10. Data Privacy & Security
Vendors agree to keep customer data confidential and never share or misuse it.
Use of the app must comply with local data protection laws and D-SHOPP’s privacy policy.
11. Violation & Termination
Any violation of these policies may result in:
Product listing removal.
Account suspension or permanent ban.
Legal action for serious violations (e.g., fraud, sale of illegal goods).
D-SHOPP reserves the right to modify this policy at any time with prior notice.
12. Acceptance of Terms 
By logging in and using the D-SHOPP Vendor App, you acknowledge that you have read, understood, and agreed to all terms and policies outlined above.